Shipping & Returns

Shipping & Returns

Mystillstate products are dietary supplements and other personal-use wellness products. Because of the nature of these goods, we do not accept returns or issue refunds for change of mind, buyer’s remorse, taste preference, or products ordered by mistake.

Ordering status

Ordering is currently unavailable while fulfillment is being connected and verified. Before checkout is enabled, we will confirm and publish the applicable supplier and carrier processing, shipping, and delivery guidance.

Damaged, defective, or incorrect orders

When ordering opens, if an order arrives damaged, defective, misprinted, or incorrect, contact us through our Contact page promptly and no later than 30 days after delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. Eligibility and resolution will be determined under the fulfillment terms in effect for that order and applicable law.

Lost shipments

When ordering opens, suspected lost shipments should be reported promptly so tracking and carrier information can be reviewed. The applicable claim window and resolution process will follow the fulfillment and carrier terms in effect for that order.

Processing and delivery

Once ordering is enabled, applicable shipping methods, rates, destination availability, and estimated delivery timing will be shown during checkout when available. Delivery estimates are not guarantees and can be affected by fulfillment time, carrier delays, weather, holidays, address issues, or other circumstances outside our control.

Address accuracy and unclaimed shipments

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or insufficient address, or that go unclaimed, may require additional reshipping charges and may not qualify for a refund, subject to applicable law and the fulfillment terms in effect for that order.

Tracking

When tracking is available, it will be sent to the email address provided with the order after the shipment is prepared and handed to the carrier.

This policy does not limit any rights you may have under applicable consumer-protection law.